How To Use Wd My Passport On Windows

Greg Carmack - MVP 2010-2020

Hi Yue. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Plug the drive into another PC to back up your files first.

Then in the problem PC, go into Device manager, find the drive under Disk Drives, choose Driver tab, then Update Driver automatically. If that fails choose Update Driver > Browse > Let me pick to try previous drivers. Next try Roll Back Driver. Finally if none of those work try Uninstall drivers, restart pC to reinstall it.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Andre Da Costa

Check if the drive is assigned a drive letter.
Press Windows key + X
Click Disk Management
If you see your drive listed there, but no drive letter, right click it
Click Change Drive Letter and Paths
Click Add
Click Assign the following drive letter
Click in the Drive letter list box

Choose a drive letter - try choosing letters near the end of the alphabet
Click OK
Click OK again

If that does not work...
Press Windows key + X
Click Device Manager
Expand Disk drives
Right click the external drive
Click uninstall

Exit Device Manager, restart then check if its detected.

If its a WD drive, try Mapping the drive in File Explorer.
If you are trying to log onto it, use your current account username and password.

Other things you can try...

This issue can be caused if any of the following situations exist:

The currently loaded USB driver has become unstable or corrupt
Your PC requires an update for issues that may conflict with a USB external hard drive and Windows
Windows may be missing other important updates hardware or software issues
Your USB controllers may have become unstable or corrupt
Your external drive may be entering selective suspend
Your PC motherboard may need updated drivers

Resolution
To resolve this issue, follow the steps in the methods below in the order listed. If the first method does not fix the problem, proceed to the next.

Method 1: Uninstall and then reconnect the external hard drive
This method resolves issues where the currently loaded USB driver has become unstable or corrupt.

Select Start, type Device Manager in the Search box
Select Device Manager from the returned list.
Select Disk Drives from the list of hardware
Press and hold (or right-click) the USB external hard drive with the issue, and select Uninstall.
After the hard drive is uninstalled, unplug the USB cable.
Wait for 1 minute and then reconnect the USB cable. The driver should automatically load
Check for the USB drive in Windows Explorer

Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. Instead, plug it directly into your computer.

If your problem still persists, proceed to Method 3.

Method 2: Install the latest Windows Updates
This method will install the latest device drivers for your USB external hard drive.

Select the Start button, type Windows Update in the Search box, and then select Windows Update in the results pane.
Select Check for Updates. After the scan is complete, select Review optional updates.
Select the check box next to the updates, then select Install updates.
If prompted, review the license agreement, then select I Accept.
Follow the onscreen instructions to download and install the updates.
If prompted, reboot your computer.

If your problem still exits, proceed to Method 4.

Method 3: Reinstall USB controllers.
This method resolves steps where the currently loaded USB driver has become unstable or corrupted.

Select Start, then type device manager in the Search box, and then select Device Manager.
Expand Universal Serial Bus controllers. Press and hold (or right-click) a device and select Uninstall. Repeat for each device.
Once complete, restart your computer. Your USB controllers will automatically install.

If your problem still exists, proceed to Method 5.

Method 4: Disable USB selective suspend setting.
This method prevents your USB external drive from powering down.

Select the Start button, type power plan in the Search box, and then select Choose a power plan.
Next to your currently selected plan, select Change Plan Settings.
Select Change advanced power settings.
Select the box to expand USB Settings > USB selective suspend settings.
Select Plugged in, select the drop down menu, and then select disabled.
If you're using a laptop, select Battery, select the drop down menu, and then select disabled.
Select Apply > OK.

Method 5: Install your motherboard's latest chipset drivers.
This method updates your motherboard's chipset drivers, so your computer will recognize your USB external hard drive.

Review your computer's documentation which should contain the name of the motherboard manufacturer.
Visit your computer manufacturer's support website. For a list of computer manufacturers' support sites, see Computer manufacturers' contact information.
Navigate their website to find the appropriate drivers for your motherboard. For assistance, contact your computer manufacturer.

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Andre Da Costa

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Andre Da Costa

What is the exact make and model?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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It was upgraded from Windows 8. Currently Windows 10 - 1803. The drive must not be uninstalled or formatted as there are photos here. Hope there are other solutions.

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Andre Da Costa

There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
or
Press Control + Alt + Delete
Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
Continue to hold down the shift key while clicking Restart
Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:
https://www.groovypost.com/howto/block-windows-...

If you are able to rollback, I would recommend you perform an upgrade to an earlier release such as Windows 10 1703 that might work better.

Step 1: download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Choose the following:

- Windows Final
- Windows 10, version 1703
- Windows 10 Pro + Home
- English
- x64 (64 bit) x32 (32 bit)

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

You can then attempt the upgrade. You might want to perform a backup just in case it doesn't work either.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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